Towards a Conceptual Model of Talking to a Route Planner

Imagine a (web-based or mobile) route planning service that understands and behaves like another person. This conceptual paper addresses the first step towards this vision. It looks at the ways people would like to talk to their route planner in the initial phase of the route communication when specifying the travel route and time. The paper systematically collects service requirements, based on elements from intelligent autonomous agents, and demonstrates that a fundamental change is required compared to how services operate today.